Vietnamese speaking Client Support & Administration Officer

Vietnamese speaking Client Support & Administration Officer


Location
Central London. Office based role.


Language Requirements
Fluency in Vietnamese is essential


About the Company
Our client is a FX financial trading company working in the markets of Forex, Crypto and Metals markets


The Role
They are now seeking to hire a Vietnamese speaking Client Support & Administration Officer to support their Vietnamese speaking clients and assist them with administrative and operational tasks. 


Key Responsibilities of the job will include:

• Respond to client inquiries in Vietnamese (email, chat, or phone as required)
• Assist clients with account opening procedures and documentation
• Support clients with deposits, withdrawals, and general account queries
• Provide basic guidance on trading platform usage (training will be provided)
• Maintain and update client records and internal tracking files
• Assist in preparing reports related to client activity and inquiries
• Coordinate with Compliance, Finance, and Operations teams when required
• Assist in preparing internal summaries or translations (Vietnamese–English)

Candidate Profile

• Fluent in Vietnamese. Good written and spoken English 
• Bachelor’s degree or equivalent
• Experience in customer service, administration, or financial services preferred
• Experience in FX/CFD industry is an advantage but not required
• Basic computer skills (Excel, Word, email)
• Strong attention to detail and organizational skills
• Ability to work in a structured office environment
• Willingness to learn financial products and internal procedures
• Right to work in the UK is required. Visa sponsorship is not available.

Salary & Benefits
£26,000 - £30,000 + benefits


To be considered for this opportunity to work in the financial service sector, please send your CV to Jonathan Grimes