Vollständige Stellenbeschreibung
Excellent opportunity for a German speaking Technical Support Specialist, 1st Line / Level to join a leading and very well established and successful international company to support German speaking customers with email, calls and live chat.
Location
Hybrid. Office location is SW London (3 days a week, Tuesdays, Wednesdays and Thursdays - remote for non office days. )
Languages
Fluent in German and English is essential
Company background
Our client is a world leading, international technology company with a brand of hi-tech products that are known throughout the world.
Job responsibilities of the German speaking Technical Support Specialist, 1st Line / Level
Your main responsibility will be to offer 1st Line technical support to German speaking customers and will include the following responsibilities:
- Handle customer requests from distributors, resellers and end users regarding technical issues and product questions
- Technical requests are received in the form of email, Web Form, Live Chat, social media or from other departments
- Manage the Technical Support CRM requests ensuring that a 24-hour response is achieved. A 2-hour response is required on some high-profile requests
- Resolve customer queries by gathering appropriate information from the customer, then researching and resolving the issue
- Pro-actively maintaining knowledge and updating themselves on all products and competitor’s hardware/software products. Initial and on-going training will be provided as necessary.
- Develop and maintain accounts of correspondence and other technical support records
- Handle customers’ complaints with a strong focus on customers’ satisfaction and a view to anticipate them
- Visit customers from time to time when necessary
The successful candidate background, experiences and skills
- Fluent in German and English is essential
- Experience in IT support, helpdesk or customer service is preferred - working knowledge of Computer Networks and a proficient knowledge of PC Architecture
- Demonstrate a successful education
- Apple Mac & Linux OS basic knowledge OR Knowledge of Microsoft operating systems & Hardware experience advantage but not essential
Excellent communication skills
- Ability to work to targets and deadlines
- Be highly organised
Salary, benefits & working hours
£27,500 - £29,000 + bonus ( up to 10% of base salary). Benefits include 24 days holiday, 8 Bank Holidays, Pension, 75% REIMBURSEMENT OF TRAVEL (up to £120 per month) Private medical insurance - FULLY EXPENSED BY THE COMPANY plus 50% SUBSIDY FOR PARTNER
Permanent health insurance, Gym membership (up to 50% paid for by the company), Life Assurance, Free tea/coffee and subsidised vending.
Working hours: 38.5 hours per week (8am – 5pm, Monday – Thursday with 1 hour lunch and 8am – 3pm on a Friday with 30 minutes lunch)
To apply for this exciting opportunity in international sales, please send your CV to us immediately.