Technischer Support - 1st Level - deutschsprachig

  • Job Reference: P93443
  • Date Posted: 4 June 2024
  • Recruiter: The Language Business
  • Location: South West London, London
  • Remote Working: Some remote working possible
  • Salary: £27,500 to £33,000
  • Bonus/Benefits: Excellent benefits
  • Sector: IT & Telecoms
  • Language(s): German
  • Work Hours: Full Time
  • Contact: Lisa Grimes
  • Email: lgrimes@languagebusiness.co.uk
  • Telephone: 02080537766

Job Description

Excellent opportunity for a German speaking Technical Support Specialist, 1st Line / Level to join a leading and very well established and successful international company to support German speaking customers with email, calls and live chat. 


Location
Hybrid. Office location is SW London (3 days a week, Tuesdays, Wednesdays and Thursdays - remote for non office days. )


Languages
Fluent in German and English is essential

 
Company background
Our client is a world leading, international technology company with a brand of hi-tech products that are known throughout the world. 


Job responsibilities of the German speaking Technical Support Specialist, 1st Line / Level 

Your main responsibility will be to offer 1st Line technical support to German speaking customers and will include the following responsibilities:

  • Handle customer requests from distributors, resellers and end users regarding technical issues and product questions
  • Technical requests are received in the form of email, Web Form, Live Chat, social media or from other departments
  • Manage the Technical Support CRM requests ensuring that a 24-hour response is achieved. A 2-hour response is required on some high-profile requests
  • Resolve customer queries by gathering appropriate information from the customer, then researching and resolving the issue
  • Pro-actively maintaining knowledge and updating themselves on all products and competitor’s hardware/software products. Initial and on-going training will be provided as necessary.
  • Develop and maintain accounts of correspondence and other technical support records
  • Handle customers’ complaints with a strong focus on customers’ satisfaction and a view to anticipate them
  • Visit customers from time to time when necessary 


The successful candidate background, experiences and skills 

  • Fluent in German and English is essential
  • Experience in IT support, helpdesk or customer service is preferred - working knowledge of Computer Networks and a proficient knowledge of PC Architecture
  • Demonstrate a successful education
  • Apple Mac & Linux OS basic knowledge OR Knowledge of Microsoft operating systems & Hardware experience advantage but not essential
    Excellent communication skills
  • Ability to work to targets and deadlines
  • Be highly organised


Salary, benefits & working hours
£27,500 - £29,000 + bonus ( up to 10% of base salary). Benefits include 24 days holiday, 8 Bank Holidays, Pension, 75% REIMBURSEMENT OF TRAVEL (up to £120 per month) Private medical insurance - FULLY EXPENSED BY THE COMPANY plus 50% SUBSIDY FOR PARTNER
Permanent health insurance, Gym membership (up to 50% paid for by the company), Life Assurance, Free tea/coffee and subsidised vending. 

Working hours: 38.5 hours per week (8am – 5pm, Monday – Thursday with 1 hour lunch and 8am – 3pm on a Friday with 30 minutes lunch)


To apply for this exciting opportunity in international sales, please send your CV to us immediately.