Italian speaking Customer Service Team Leader (plus French or Spanish ideally)

  • Job Reference: P98776
  • Date Posted: 27 July 2022
  • Recruiter: The Language Business
  • Location: London
  • Salary: £32,000 to £35,000
  • Bonus/Benefits: £32,000 - £35,000 pa depending on experience and languages
  • Sector: Customer Service
  • Language(s): Italian
  • Work Hours: Full Time
  • Contact: Lisa Grimes
  • Email: lgrimes@languagebusiness.co.uk
  • Telephone: 020 8503 7766

Job Description

Italian speaking Team Leader - luxury goods. Our client is a leading award winning and global export company with an enviable reputation in the luxury goods sector.


LOCATION

HYBRID ROLE (TUESDAY, WEDNESDAY and THURSDAY IN THE LONDON OFFICE (ZONE 2) - MONDAY AND FRIDAY REMOTE WORKING


JOB RESPONSIBILITIES

Our prestigious client is looking to recruit an Italian speaking Team Leader (ideally with Spanish or French) to lead and support a European team of 7 Customer Service Executives.

This is a permanent role which will include the following duties and responsibilities:

  • Lead the day to day operations of the Customer Service team
  • Develop and build relationships withkey accounts and Sales Representatives
  • Update and review daily and weekly reports
  • Handle complex and escalated Customer Service issues including complaints
  • Identify and report any service issues to Senior Management
  • Liaise with company management to support and implement growth strategies
  • Support Sales teams and Sales Managers to meet and exceed sales targets
  • Evaluate and performance manage staff as well as identify training and coaching needs


CANDIDATE EXPERIENCE / SKILLS


  • Fluent Italian and English is essential. Also fluent in either French or Spanish is a preference 
  • Previous experience in a similar team leader or supervisor role is essential
  • Customer service experience
  • Excellent communication skills
  • Creativity in problem solving and decision making


SALARY - £32,000 - £35,000 pa depending on experience and languages


RECRUITER CONTACT: Lisa Grimes