French & Italian Speaking Customer Service Executive
- Location: South West London (Zone 3) – Office-Based (Monday to Friday, 35 hours per week)
- Salary: £30,000 - £32,000 per annum (depending on experience)
- Start Date: July/August 2026
- Job Type: Full-time, Permanent
Are you fluent in French and Italian with a passion for delivering outstanding customer service?
Do you have experience in customer service, customer support, sales support, export administration, order processing, account coordination or office administration?
If you're looking to join a successful international company where you can use your language skills every day while developing your career, this could be the perfect opportunity.
Our client is a highly respected global exporter of some of the world's leading luxury brands. Due to continued growth, they are looking for a French & Italian Speaking Customer Service Executive to join their friendly, collaborative and multilingual team based in South West London.
This is an exciting opportunity to work within an international business supporting customers across French and Italian-speaking markets while gaining valuable experience in export operations and international customer service.
The Role
As a French & Italian Speaking Customer Service Executive, you will provide first-class B2B customer support to customers, distributors and agents across international markets.
You will manage customer orders, coordinate shipments, resolve enquiries, and work closely with the Export Sales, Logistics and Operations teams to ensure an exceptional customer experience from order through to delivery.
This role is ideal for someone who enjoys building relationships, solving problems and working in a fast-paced international environment.
Key Responsibilities
- Provide excellent customer service to French and Italian-speaking customers via telephone and email
- Process customer orders accurately from order receipt through to delivery
- Manage order processing, order tracking and order fulfilment
- Respond to customer enquiries promptly and professionally
- Resolve customer complaints and provide effective solutions
- Liaise with courier, freight and logistics companies regarding international shipments
- Monitor export orders and ensure service levels are maintained across assigned territories
- Build and maintain strong relationships with customers, distributors and sales agents
- Support the Export Sales team across additional international markets when required
- Maintain accurate customer records using CRM and ERP systems
- Work closely with Logistics, Sales and Warehouse teams to ensure smooth order fulfilment
Skills & Experience
Essential
- Fluent French and Italian (spoken and written)
- Excellent English communication skills
- Previous experience in Customer Service, Customer Support, Customer Care, Sales Support, Export Administration, Order Processing, Office Administration, Account Coordination or Customer Success
- Strong communication and relationship-building skills
- Excellent organisational skills with high attention to detail
- Ability to prioritise workload and manage multiple tasks effectively
- Positive, proactive and customer-focused approach
- Strong Microsoft Office skills
Salary & Benefits
- £30,000 - £32,000 per annum (depending on experience)
- 22 days annual leave plus Bank Holidays
- Company pension
- Life assurance
- Up to 60% staff discount on luxury brands
- Hybrid working (one day working from home after successful completion of training)
- Ongoing training and career development
- Friendly, supportive and collaborative international team
- Excellent long-term career opportunities within a growing global business
Working Hours
Choose between:
- 8:00am – 4:00pm
- 9:00am – 5:00pm
Monday to Friday (35 hours per week)
Why Apply?
This is an excellent opportunity for a French Speaking Customer Service Executive, Italian Speaking Customer Service Executive, Bilingual Customer Service Advisor, French & Italian Speaking Customer Support Executive, Export Customer Service Administrator, Sales Support Administrator, Customer Care Executive, Order Processing Administrator, Account Coordinator, Customer Success Executive or Export Administrator looking to join a prestigious international organisation.
You'll work with globally recognised luxury brands, use your language skills daily, and become part of a supportive team that offers excellent training, career progression and long-term development.
Apply Today
If you're fluent in French and Italian and are looking for your next opportunity in customer service, export, sales support, administration, customer success or international business, we'd love to hear from you.
Apply today with your CV or contact Lisa Grimes for a confidential discussion about this exciting opportunity.