Italian and German speaking Customer Service Specialist

  • Job Reference: 00000444-1
  • Date Posted: 7 October 2020
  • Recruiter: The Language Business
  • Location: South West London, London
  • Salary: £23,500
  • Sector: Admin, Secretarial & PA, Customer Service
  • Language(s): Italian, German
  • Work Hours: Full Time
  • Contact: Lisa Grimes
  • Email: lgrimes@languagebusiness.co.uk
  • Telephone: 02085037766

Job Description

Italian and German speaking (trilingual) Customer Service Specialist - up to one year maternity cover

Excellent opportunity to join a leading and very successful international technology brand to support Italian and German speaking business customers with calls, emails and live chat.

THIS JOB WILL BE BASED REMOTELY INITIALLY WITH A VIEW TO WORKING IN THE OFFICE IN SUNBURY ON THAMES AT A LATER DATE IF/WHEN POSSIBLE

A LAPTOP AND ALL NECESSARY EQUIPMENT WILL BE PROVIDED BY THE COMPANY

SALARY
£23,500 pa and excellent benefits

LOCATION

Remote working initially thenSouth West London / Sunbury on Thames (Middlesex - 45 minutes direct from Waterloo)

LANGUAGES
Fluent Italian and English is essential plus a good knowledge of German

COMPANY
Our global client is a world leading brand and a producer of leading technology products

JOB RESPONSIBILITIES

  • Receive incoming telephone calls, emails and live chats from German and Italian speaking business customers
  • Work with the Account Managers to ensure smooth day to day running of existing customer accounts
  • Provide first level technical support (full training will be given) and assist with translation help for some calls
  • Assist with providing support to customers via Social Media platforms

CANDIDATE EXPERIENCE / SKILLS

  • Fluent Italian is essential plus a good knowledge of German ideally
  • Previous experience in customer service or customer support or administration
  • Excellent communication skills
  • Ability to co-ordinate and resolve a variety of customer queries

SALARY
£23,500 pa + excellent benefits including:

  • 24 days holiday increasing after service PLUS up to 8 Bank Holidays a year
  • Pension after two months - 6% contribution from the company
  • 75% REIMBURSEMENT OF TRAVEL (up to £120 per month)
  • Private medical insurance - FULLY EXPENSED BY THE COMPANY plus 50% SUBSIDY FOR PARTNER
  • Permanent health insurance
  • Gym membership (up to 50% paid for by the company)
  • Life Assurance
  • Free tea/coffee and subsidised vending
  • Cultural and subsidised lunch AND MORE!!!

To be considered for this excellent opportunity please send your CV to us straight away!

Contact: Lisa Grimes