Italian and French speaking Export Customer Service Executive

  • Job Reference: 00000425-1
  • Date Posted: 26 November 2020
  • Recruiter: The Language Business
  • Location: Wimbledon, London
  • Salary: £22,000 to £24,000
  • Sector: Admin, Secretarial & PA, Customer Service
  • Language(s): Italian, French
  • Work Hours: Full Time
  • Contact: Lisa Grimes
  • Email: lgrimes@languagebusiness.co.uk
  • Telephone: 02085037766

Job Description

ITALIAN AND FRENCH SPEAKING EXPORT CUSTOMER SERVICE EXECUTIVE

LANGUAGES

Fluency in Italian is essential plus a good knowledge of French

LOCATION
South West London

COMPANY AND BACKGROUND
Our client is a world leading exporter of some of the world’s most recognised and leading brands in the luxury goods sector.

JOB RESPONSIBILITIES
This is a fantastic opportunity to join a fairly small but very friendly international export team as an Italian and French speaking Export Customer Service Executive. Your role will be to offer full B2B support to customers and will include the following duties and responsibilities:

  • Offer full support (telephone and email) to Italian speaking business clients and provide back up support for French speaking clients
  • Placing customer orders for products
  • Advising customers of queries on orders and finding solutions for them
  • Dealing with customer complaints
  • Liaising with courier and freight companies
  • Monitoring the efficiency of the export operations in the territories they are responsible for
  • Providing support to the Export Sales Teams

CANDIDATE EXPERIENCE / SKILLS

  • Fluent Italian plus a good knowledge of French 
  • Previous customer service experience or administrative experience
  • A clear and confident communicator
  • Effective at prioritising and able to work to deadlines and under pressure

SALARY
£22,000 - £24,000 pa + benefits

WORKING HOURS ARE MONDAY TO FRIDAY, ALTERNATE 8.00 - 16.00 OR 9.00 - 17.00

CONTACT: Lisa Grimes