IT Support Engineer

  • Job Reference: P97765
  • Date Posted: 9 February 2022
  • Recruiter: The Language Business
  • Location: Sunbury-on-Thames, Surrey
  • Remote Working: Some remote working possible
  • Salary: £28,000 to £30,000
  • Bonus/Benefits: Excellent benefits
  • Sector: IT & Telecoms
  • Language(s): English
  • Work Hours: Full Time
  • Contact: Lisa Grimes
  • Email: lgrimes@languagebusiness.co.uk

Job Description

Excellent opportunity for an IT Support Engineer to join a progressive and markets leading IT company.

 

LOCATION
Sunbury on Thames, South West London (Middlesex - 35/40 minutes direct from Clapham/Waterloo)

LANGUAGES
English

COMPANY
Our client is a world leading technology brand.

 

JOB RESPONSIBILITIES

As an IT Support Engineer , your primary responsibility will be to assist customers with product questions and problems.

Key responsibilities will include:

  • Receiving customer calls from distributors, resellers and end users regarding technical issues and product questions
  • Resolving customer queries issues in a professional, courteous and timely manner by email, phone, chat or social media platforms
  • Recreating customer problems in-house and performing tests to ascertain the cause of the problem, resolving the issue then documenting the findings in English
  • Maintaining knowledge and updating yourself on all the products as well as competitor’s hardware/software products. Initial and on-going training will be provided as necessary.
  • Attending occasional site visits and presentations as required

 

CANDIDATE EXPERIENCE / SKILLS

  • Fluency in English is essential
  • Previous experience in either helpdesk, technical support or IT support
  • In depth knowledge of MS Operating Systems and Hardware experience
  • Working knowledge of Computer Networks and a good knowledge of PC Architecture

 

SALARY : £28,000 - £30,000 + up to 10%/15% discretionary company bonus (possibly more) + excellent benefits including:

  • 24 days holiday increasing after service PLUS up to 8 Bank Holidays a year
  • Pension after two months - 6% contribution from the company
  • 75% REIMBURSEMENT OF TRAVEL (up to £100 per month)
  • Private medical insurance - FULLY EXPENSED BY THE COMPANY plus 50% SUBSIDY FOR PARTNER
  • Permanent health insurance
  • Gym membership (up to 50% paid for by the company)
  • Life Assurance
  • Free tea/coffee and subsidised vending
  • Cultural and subsidised lunch AND MORE!!!

WORKING HOURS

Monday to Thursday 8.00 - 17.00, Friday 8.00 - 15.00

To be considered for this excellent opportunity to join an award winning, international business please click the Apply Now button and send your CV to us