German speaking Customer Service Administrator

  • Job Reference: 807541
  • Date Posted: 19 February 2020
  • Recruiter: The Language Business
  • Location: South West London, London
  • Salary: £24,000
  • Bonus/Benefits: Excellent benefits
  • Sector: Admin, Secretarial & PA, Customer Service
  • Language(s): German
  • Work Hours: Full Time
  • Contact: Lisa Grimes
  • Email: lgrimes@languagebusiness.co.uk
  • Telephone: 02085037766

Job Description

German speaking Customer Service Administrator.

Excellent opportunity to join (for a one year maternity cover contract) a leading and well established international technology brand to support business customers.



SALARY

£24,00 pro rata + excellent benefits


LOCATION

South West London / Sunbury on Thames (Middlesex - 45 minutes direct from Waterloo)


LANGUAGES

Fluency in German and English is essential 


COMPANY

Our global client is a world leading brand and a producer of leading technology products


THE JOB

This is a maternity cover contract role and you will be supporting all German speaking business clients across the DACH countrie  and your role will include the following responsibilities:

  • Manage customer service levels and customer satisfaction 
  • Manage the email database ensuring that a 24 hour response is achieved.
  • Check order / return requests and that all information included proof of purchases are obtained.
  • Create and update all workflows related to the position.
  • Learn about products and apply the right procedures and replacement products when processing requests 
  • Deal with special product requests from Technical Support and cooperate with Warehouse, UK and Worldwide Planning to arrange the correct product specifications
  • Provide regular and timely updates to customers

CANDIDATE EXPERIENCE / SKILLS

  • Fluency in German and English
  • Previous experience in customer service or customer support or administration is a preference
  • Excellent communication skills
  • Ability to co-ordinate and resolve a variety of customer queries


SALARY

£24,000 pro rata + excellent benefits including:

24 days holiday increasing after service PLUS up to 8 Bank Holidays a year
Pension after two months - 6% contribution from the company
75% REIMBURSEMENT OF TRAVEL (up to £120 per month)
Private medical insurance - FULLY EXPENSED BY THE COMPANY plus 50% SUBSIDY FOR PARTNER
Permanent health insurance
Gym membership (up to 50% paid for by the company)
Life Assurance
Free tea/coffee and subsidised vending
Cultural and subsidised lunch AND MORE!!!


To be considered for this excellent German speaking customer services job please send your CV to us!

Contact: Lisa Grimes