German speaking Customer Service Administrator

  • Job Reference: P97784
  • Date Posted: 8 June 2022
  • Recruiter: The Language Business
  • Location: Hemel Hempstead, Hertfordshire
  • Remote Working: Some remote working possible
  • Salary: £28,000
  • Bonus/Benefits: Excellent benefits
  • Sector: Admin, Secretarial & PA, Customer Service
  • Language(s): German
  • Work Hours: Full Time
  • Contact: Jonathan Grimes
  • Email: jgrimes@languagebusiness.co.uk
  • Telephone: 020 8503 7766

Job Description

We have a fantastic new job opportunity for a German speaking Customer Service Administrator to join a world leading technology company. For the last 40 years they have created some of the worlds most impressive and ground breaking developments in modern technology, working with some amazing clients. 


LOCATION

Hemel Hempstead, Hertfordshire (25 minutes form central London by train). Technology park location, free transfer to office. A remote / hybrid job, 3 days in the office, 2 remote each week. 


LANGUAGES
Fluent in German and English is essential

 

COMPANY
Based out of fantastic offices, our client is a world leader in their area of technology, working with major clients across the world from all industry sectors. 

THE JOB
In order to support all German speaking business customers with all stages of the sales order process, they wish to hire a German speaking Customer Service Administrator. You will work as part of their international customer support team and the job will include the following responsibilities:

 

  • Working closely with the Software Order Management Team Lead to acquire the skills and knowledge required, as well as being an important member of an expanding team
  • Building strong relationships with customers through the processing of their orders
  • Managing transactions, shipments and timely deliveries and responding in a timely fashion to all requests
  • Maintaining excellent procedures and documenting in detail
  • Communicating with other departments to ensure smooth processing and completion of orders, including software maintenance renewals
  • Support on the processing of all sales orders relevant to the Customer Service Department to include spare parts orders, consumable materials, service proposals and credits associated with faulty goods.
  • Follow through orders to ensure timely dispatch, resolving any delivery queries that may arise
  • Ensuring all orders are processed and completed in a timely fashion 

 

 CANDIDATE EXPERIENCE, KNOWLEDGE & SKILLS 

  • Fluent in German and English is essential
  • Previous Customer Service, Administration and Sales Order process experience essential
  • The ability to manage and schedule customer support activities
  • Customer always focused and enthusiastic
  • Experience of working in a multi-national environment
  • Customer dispute management
  • Ability to multi-task and prioritise
  • Strong process orientation
  • Experience of working with a fully integrated ERP system

SALARY & BENEFITS
£28,000 and superb benefits ( 25 days holiday , Private Medical Insurance paid for employee, Income Protection, Life Assurance, Employer contributory pension , Annual bonus – performance and company based 4% of salary after eligibility)

To apply for this exciting opportunity, please send your CV to us immediately.

Contact: Jonathan Grimes