German or Dutch speaking Customer Services Advisors

Job Description

German or Dutch speaking Customer Services AdvisorsFantastic opportunity to join a leading eCommerce company and work in their international customer support team.  

 

LANGUAGES
German or Dutch , as well as English.

 

COMPANY
Our client is one of the worlds leading eCommerce companies, trading across most website platforms,such as Amazon, across the world. 

 

LOCATION
Harlow, Essex ( 30 mins NE of central London). 

 

JOB RESPONSIBILITIES

To join their international customer services team, they wish to recruit a German or Dutch speaking Customer Services Advisor. Your role will include the following duties and responsibilities:

  • Handling customer orders, enquiries and complaints via telephone, email, company and marketplace websites and letter as required.
  • Responding to customer reviews.
  • Assist with marketing and other departments as required.
  • Processing customer refunds and returns including investigative enquiries and taking appropriate action to resolve.
  • Liaising with appointed delivery companies and track orders as necessary.
  • Monitor customer care comments and report any recurring issues.
  • General administration such as mailing list cleaning.
  • Liaising with key departments including warehouse and purchasing when necessary.
  • Participate on occasional outbound call campaigns.
  • Translate catalogue and web content into German or Dutch and participate in content checking.
  •  

CANDIDATE EXPERIENCE / SKILLS

  • Fluent German or Dutch  
  • Previous experience in a busy call centre of an e-commerce business or mail order company would be an advantage
  • Good telephone manner.
  • Confident, proactive personality with ability to prioritise workload.
  • Computer literate in Excel, Word and Outlook.
  • Able to compose well written emails 

 

SALARY &  WORKING HOURS

£23,000.  Hours: Flexible days/hours - Monday to Friday between 9am to 5.00pm Part-time hours: 20-37.5 per week available (please state preferred working hours/days on your application).

 

To be considered for this excellent opportunity, please click the Apply Now button and send your CV to us.

Contact: Jonathan Grimes