German & French speaking Client Care Specialist

  • Job Reference: P93554
  • Date Posted: 21 July 2021
  • Recruiter: The Language Business
  • Location: London
  • Remote Working: Temporarily remote due to COVID-19
  • Salary: £25,000 to £28,000
  • Sector: Customer Service
  • Language(s): German, French
  • Work Hours: Full Time
  • Contact: Jonathan Grimes
  • Email:
  • Telephone: 020 8503 7766

Job Description

NEW JOB! German & French speaking Client Care Specialist. Fantastic opportunity to join a global cosmetics and lifestyle beauty brand and support both their German and French speaking business clients.


London office - Remote working due to Covid available 

French, German and English

Our client is globally recognised cosmetics and lifestyle beauty brand, developing a fantastic range of skin care products that are instantly recognized across the world.

In order to manage all interaction with their French and German speaking clients, they wish to recruit a German and French speaking Client Care Specialist. Working as part of their multilingual client support team, your role will include the following duties and responsibilities:

  • Maintain a high level of service awareness and a customer centric attitude at all times.
  • Communicate promptly with both French and German speaking customers by phone or email.
  • Deal with complaints where necessary and handle difficult scenarios with professionalism.
  • Processing orders and returns.
  • Taking ownership and accountability for each and every call or email.
  • Being aware of the individual and departments weekly KPIs.
  • Develop and maintain a knowledge base of the evolving products and services
  • Assist in ad-hoc translation and copywriting.
  • Assist in ad-hoc project work to improve the Customer Experience or assisting in events
  • Provide regular and quantifiable feedback to the Managing Director of Germany and Head of Customer Care, to drive improvement in the German Market.


  • Fluent German, French and English - all 3 - is essential
  • Have previous telephone/email/live chat based customer services experience 
  • Experience in Customer Service, with previous contact centre experience
  • Demonstrate effective team working skills.
  • Excellent written and verbal communication skills, with good spelling and grammar.
  • Ability to build rapport with clients.
  • Responds well to change and accepts it as an opportunity to improve.
  • Positive and flexible attitude, and able to take initiative.
  • Excellent eye for detail and good organizational skills
  • Excellent IT skills: Windows, Excel, Word, Data input, Outlook. Use of Zendesk or similar systems is an advantage.

£25,000 - £28,000 benefits. Once COVID has eased this role will be flexible working location - office is based in Liverpool Street, London, Monday to Friday between the hours of 8.30am-5.30pm. (37.5 hours a week).

To apply for this exciting opportunity, please send your CV to us immediately.

Contact: Jonathan Grimes