German speaking Client Services & Social Media Executive

  • Job Reference: P912217
  • Date Posted: 23 November 2023
  • Recruiter: The Language Business
  • Location: Birkenhead, Merseyside
  • Remote Working: Some remote working possible
  • Salary: £25,000 to £28,000
  • Sector: Customer Service, eCommerce & Social Media
  • Language(s): German
  • Work Hours: Full Time
  • Contact: Jonathan Grimes
  • Email:
  • Telephone: 02080537766

Job Description

Fantastic new job opportunity to join a progressive eCommerce company of consumer and leisure products. They now need to a German  speaking Client Services & Social Media Executive to manage all client activity in the DACH countries as well as the website social media presence. 

Location of the job

Birkenhead, Merseyside - near to Liverpool (NW of England)

Language requirements for the job
Fluent in German &  English

Company background
Our client is successful eCommerce company trading internationally with a specialist range of products. 

Job responsibilities of the German  speaking Client Services & Social Media Executive
In order to manage all online client sales order activities and social media platforms for their German speaking sales markets, they wish to recruit a German  speaking Client Services & Social Media Executive. Supporting customers by email, phone or through social media, as well as assisting with website content, your role will have the following responsibilities:

  • Manage on-line customer orders in a timely manner by ensuring customers receive relevant order acknowledgments and the order is scheduled into production in time to meet the agreed delivery date
  • Effectively handling and being accountable for all types of order entry and payment transactions
  • Seek order progress information from other departments through positive communication and collaboration
  • Manage and protect customer information, including sensitive financial information, in accordance with relevant legislation
  • Ensure that incoming telephone calls are answered in a professional and timely manner
  • Provide a friendly, responsive and professional service to all customers, presenting a positive impression of the business and products
  • Writing & Upload of Blog posts on the company’s e-commerce site
  • Social media accounts management (writing and scheduling posts)
  • Editing of transactional e-mails as and when required
  • Managing the translation of store front content

The successful candidate background

  • Fluency in English and German
  • Proven experience within a commercial environment
  • Previous exposure to e-commerce web sites & digital marketing
  • Experience in on-line B2C environments
  • Graduate in Business or similar degree is preferable.

Salary, benefits and working hours
£25,000 - £28,000 Depending on skills, experience & language proficiency

To apply for this exciting opportunity, please send your CV to us immediately.