German and Italian speaking Customer Service Executive

  • Job Reference: 8045545
  • Date Posted: 29 March 2020
  • Recruiter: The Language Business
  • Location: Sunbury-on-Thames, Surrey
  • Salary: £22,500 to £26,000
  • Bonus/Benefits: Excellent bonus and benefits
  • Sector: Customer Service
  • Language(s): Italian, German
  • Work Hours: Full Time
  • Contact: Lisa Grimes
  • Email: lgrimes@languagebusiness.co.uk
  • Telephone: 020 8503 7766

Job Description

German and Italian speaking Customer Service Executive. Excellent opportunity to join a leading and well established international technology brand to support business customers with calls, emails and live chat.


SALARY

£22,500 + bonus (15-20% of salary, up to £4,500 pa) and excellent benefits

LOCATION
South West London / Sunbury on Thames (Middlesex - 45 minutes direct from Waterloo)

LANGUAGES

Fluency in both German and Italian is essential

COMPANY
Our global client is a world leading brand and a producer of leading entertainment, video gaming and technology products


THE JOB
Your main responsibility will be to support German and Italian speaking customers with calls, emails, social media and Chat queries and will include the following responsibilities:

  • Manage incoming calls from all Italian and German speaking customers
  • Provide first level technical support
  • Manage live Chat requests to the customer’s satisfaction, respond to comments from the social media
  • Participate in regular hands-on product training to increase product knowledge
  • Regularly review and update regional email templates used in the CRM system
  • Perform other work related duties as assigned


CANDIDATE EXPERIENCE / SKILLS

  • Fluency in German and Italian is essential
  • Previous experience in customer service or customer support or administration is a preference
  • Good skills and understanding of social media platforms is preferred
  • Enthusiasm about video gaming, the gaming industry and gaming products would be an advantage but not essential
  • Excellent communication skills
  • Ability to co-ordinate and resolve a variety of customer queries


SALARY

£22,500 + bonus (15-20%, up to £4,500 pa) + excellent benefits including:

  • 24 days holiday increasing after service PLUS up to 8 Bank Holidays a year
  • Pension after two months - 6% contribution from the company
  • 75% REIMBURSEMENT OF TRAVEL (up to £120 per month)
  • Private medical insurance - FULLY EXPENSED BY THE COMPANY plus 50% SUBSIDY FOR PARTNER
  • Permanent health insurance
  • Gym membership (up to 50% paid for by the company)
  • Life Assurance
  • Free tea/coffee and subsidised vending
  • Cultural and subsidised lunch AND MORE!!!

To be considered for this excellent opportunity please send your CV to us

Contact: Lisa Grimes