Dutch speaking Customer Services Advisors

Job Description

We are hiring for a Dutch speaking Customer Services Advisor to join a leading eCommerce company and work in their international customer support team.  

 

LANGUAGES
Dutch , as well as English.

 

COMPANY
Our client is one of the worlds leading eCommerce companies, trading across most website platforms,such as Amazon, across the world. 

 

LOCATION
Harlow, Essex ( 30 mins NE of central London). Hybrid - 4 days office based, 1 day a week remote/home based

 

JOB RESPONSIBILITIES

To join their international customer services team, they wish to recruit a Dutch speaking Customer Services Advisor. Your role will include the following duties and responsibilities:

  • Handling customer orders, enquiries and complaints via telephone, email, company and marketplace websites and letter as required.
  • Responding to customer reviews.
  • Assist with marketing and other departments as required.
  • Processing customer refunds and returns including investigative enquiries and taking appropriate action to resolve.
  • Liaising with appointed delivery companies and track orders as necessary.
  • Monitor customer care comments and report any recurring issues.
  • General administration such as mailing list cleaning.
  • Liaising with key departments including warehouse and purchasing when necessary.
  • Participate on occasional outbound call campaigns.
  • Translate catalogue and web content into German or Dutch and participate in content checking.

 

CANDIDATE EXPERIENCE / SKILLS

  • Fluent Dutch  
  • Previous experience in a busy call centre of an e-commerce business or mail order company would be an advantage
  • Good telephone manner.
  • Confident, proactive personality with ability to prioritise workload.
  • Computer literate in Excel, Word and Outlook.
  • Able to compose well written emails 

 

SALARY &  WORKING HOURS

£26,000.  Hours: Flexible days/hours - Monday to Friday between 9am to 5.00pm . Hybrid - 4 days a week office based, 1 day a week remote.

 

To be considered for this excellent opportunity, please click the Apply Now button and send your CV to us.

Contact: Jonathan Grimes