Dutch speaking Customer Service Advisor

  • Job Reference: P922121
  • Date Posted: 27 April 2022
  • Recruiter: The Language Business
  • Location: Chester, Cheshire
  • Remote Working: Some remote working possible
  • Salary: £27,000 to £28,000
  • Bonus/Benefits: Excellent benefits
  • Sector: Customer Service
  • Language(s): Dutch
  • Work Hours: Full Time
  • Contact: Jonathan Grimes
  • Email: jgrimes@languagebusiness.co.uk
  • Telephone: 020 8503 7766

Job Description

We have an excellent new job opportunity for a Dutch speaking Customer Service Advisor to join a world class company located in the town of Chester, north west England.


LOCATION

Chester, North West England (the job is also a split office/remote hybrid role, 2 days office, 3 remote etc)


LANGUAGES

Fluent Dutch and English


COMPANY

Based out of modern and world class offices just outside of Chester, our client is a global company that develops market leading technology and products to the global healthcare sector. 


THE JOB
As the Dutch speaking Customer Service Advisor you will be responsible for interaction with Dutch speaking customers in the Benelux to receive and process orders as well as handle payment and account inquiries for the Dutch speaking countries of the EMEA markets. The role will include the following duties and responsibilities:

  • Receive orders and enter them in SAP system after performing validations on order following defined business rule
  • Inform customers in case of quality issues related to product, recalls, or put on hold situations
  • Handle backorders and returns for customers: entering into system, obtaining approvals where necessary, informing customer of decisions, and clearing logs
  • Monitor all open orders until completion and address exception
  • Archive order and delivery documents
  • Receive and answer customer contacts through phone, e-mail and fax and record in call tracking tool
  • Route inquiries to related departments (within Capability Centre or in markets)
  • Handle customer routine complaints and disputes; resolve disputes; route disputes to the proper channels
  • Determine root causes and inform customers of outcomes 

 

CANDIDATE EXPERIENCE, KNOWLEDGE & SKILLS 

  • Fluent Dutch & English. Fluent in French also is an advantage but not essential
  • Demonstrable experience in customer service (depending on market volume and complexity)
  • Pharmaceutical industry experience preferred but not essential - all sectors considered
  • Strong interpersonal skills
  • Knowledge of Accounts Receivables advantage
  • Strong customer services background and skills
  • Ability to assess and promptly resolve problems

 

SALARY, BENEFITS & WORKING HOURS
£27,000 - £28,000, 24 month FTC – opportunity for perm role. Bonus of 8%. Benefits include: Contributory Pension scheme, Family Cover Healthcare, Life assurance, 26 days holiday plus bank holidays, Holiday purchase / sell, Income Protection Plan, Salary review as part of compensation planning, April each year

  • 50% remote working. Flexible start and finish times
    • 0800 – 1600
    • 0900 – 1700
    • 1000 – 1800

To apply for this exciting opportunity, please send your CV to us immediately.


Contact: Jonathan Grimes