Customer Services Advisor

  • Job Reference: P2112
  • Date Posted: 16 June 2021
  • Recruiter: The Language Business
  • Location: Remote now, then a remote/office split
  • Salary: £22,000
  • Sector: Customer Service
  • Language(s): English
  • Work Hours: Full Time
  • Contact: Jonathan Grimes
  • Email: jgrimes@languagebusiness.co.uk

Job Description

NEW JOB! Customer Services Advisor. Fantastic opportunity to join a leading eCommerce company as part of their customer support team, supporting clients across the EMEA countries.
 

LANGUAGES

English 


LOCATION
Remote / Home based (during COVID) - the plan after covid office restrictions are ended is to work 2 days in the head office (central London) and 3 days at home per week


COMPANY AND BACKGROUND
Our client is a highly successful eCommerce company selling many consumer brands on various website and shopping platforms. 


JOB RESPONSIBILITIES
To join their customer support team, they wish to recruit a Customer Services Advisor. Your role will include the following duties and responsibilities:

  • Manage all correspondence with clients by email and phone
  • Log all enquiries and passing to the relevant internal team
  • Recording client orders onto the in-house database and passing to the relevant internal team
  • Assisting with resolving client feedback and complaints in collaboration with the managers
  • Assisting with analyzing complaints to identify trends and improve response time
  • Providing price quotations for clients

 

CANDIDATE EXPERIENCE / SKILLS

  • Fluent English is essential
  • Previous commercial, business administrative experience, preferably in a Customer Service role or similar
  • Experience using Microsoft office (Word and Excel in particular)
  • Excellent organisation and prioritization skills
  • Outstanding interpersonal skills to liaise with stakeholders at all levels
  • Ability to work independently and as part of a larger team


SALARY

£22,000 + benefits 


To be considered for this opportunity please click the Apply Now button and send your CV to us.