Job Description

Our international client, with offices throughout the world, is an IT Hardware & Technology manufacturing company.

To be based from their fantastic EMEA Headquarters in Sunbury, Middlesex, they are looking to recruit a Spanish or Italian speaking Customer Services Administrator.

Your role will be to manage and coordinate the return of shipment and orders and provide excellent customer service. The job will include the following duties and responsibilities:

• Liaise with customers returning products from Europe and the Middle East
• Collect any necessary information regarding the return whether defective or stock rotation
• Provide the customer with all details necessary to return products
• Follow up on returns that shows discrepancies with the original request
• Liaise with sales, accounts, warehouse, planning, tech support and customer services
• Develop, verify and maintain documents, files and data records
• Deal with general complaints from customers.

To be considered for this role, you must have the following skills and background:

• Fluency in either Spanish OR Italian is essential
• Administration experience and some experience of dealing with customers
• Excellent communication skills, organizational skills, numeracy skills and computer skills
• Have an ability to coordinate and resolve a variety of customer concerns
• Ability to work in a close team environment

Salary on offer is £15,000 - £16,000 + bonus + benefits.

To apply for this role, please select the Apply Now button and send your CV to us.