Translation Program Manager

Job Description

NEW JOB! Translation Program Manager, up to £33,000. Fantastic opportunity to join a leading translation company as a Program Manager to join the global client services team. 
 


LANGUAGE
English


LOCATION

London 


COMPANY
Our client is a leading and successful translation company, working with major organisations across most industry sectors across the world.


JOB RESPONSIBILITIES
To join their international client services team, they wish to recruit a Translation Program Manager. Your role as Program Manager will be to offer operational and strategic guidance on localization projects and will typically include the following duties and responsibilities:

  • Identify the best processes for the client and internal efficiency
  • Make sure that all project-based and processes are clearly defined and documented
  • Build solid and lasting relationships with your clients
  • Establish strong relationships with strategic agency partners, linguists and content specialists
  • Provide support to Project Managers
  • Monitor and report on account performance and client satisfaction to senior stakeholders
  • Coordinate client reporting and budget planning
  • Support Business Developers in their activities 
  • Follow up with clients post-project to verify satisfaction with the service delivered and identify areas for improvement
  • Collaborate with the Quality Manager and Client Services Director to manage the resolution of client satisfaction issues


CANDIDATE EXPERIENCE / SKILLS


  • Fluency in English.  Fluency in any 2nd language, especially Japanese but all languages considered, is an advantage but not essential
  • Educated to university degree level
  • Translation Project or Account Management role or Program Management experience 
  • A track record of planning and managing complex marketing or localization projects
  • In-depth understanding of industry applications: CMS, GMS, Translation Memory, Terminology Management and Machine Translation
  • Hands-on commercial experience including price development, quoting, forecasting and budgeting
  • A great communicator, on paper and in person with an inbuilt appreciation for language and creative content
  • Be driven by making your clients happy and building strong relationships


SALARY & BENEFITS

£30,000 - £33,000. Excellent benefits such as flexible working, monthly wellbeing grant, weekly drinks, cycle to work scheme, season ticket loan, pension and life insurance.


To be considered for this excellent opportunity as a Translation Program Manager and to join an award winning, international business, please click the Apply Now button and send your CV to us.


Contact: Jonathan Grimes