Swedish speaking Customer Service Team Leader

  • Job Reference: 893700
  • Date Posted: 4 July 2018
  • Recruiter: The Language Business
  • Location: Watford, Hertfordshire
  • Salary: £25,000
  • Sector: Customer Service, eCommerce & Social Media
  • Language(s): Swedish
  • Work Hours: Full Time
  • Contact: Jonathan Grimes
  • Email: jgrimes@languagebusiness.co.uk
  • Telephone: 02085037766

Job Description

Our client is successful eCommerce company with a large range of consumer good and brands that are recognised and sold across the world

To work as part of their international customer support team, they wish to recruit a Swedish speaking Customer Services Team Leader. Managing a team of approx. 10 customer services advisors, your job will have the following responsibilities:

  • Coaching and developing your team to ensure they take ownership and use their judgement to make decisions that are in line with the business objectives and priorities
  • Ensuring customers queries are answered with the aim of a first-time resolution and are responded to within our agreed response time ensuring the best Customer Care experience is given
  • Setting clear objectives and conduct weekly quality checks on your teams work and manage the feedback process to aid Advisor development and improve service on a continuous basis
  • Conduct and document effective monthly and annual performance reviews with your team
  • Review and understand key Customer Care reports and be able to feedback key messages from this to your team
  • Carry out return to work interviews after sickness absence
  • Conduct first stage disciplinary meetings
  • Facilitate regular meetings with your team to ensure that they are aware of Department and business priorities


  • Fluency in both Swedish and English
  • Previous experience of team leading or managing a customer services team - all industry backgrounds are considered
  • Strong interpersonal, organisational, time management and teamwork skills
  • Experience managing a team
  • Knowledge of HR processes to include the handling of disciplinaries, grievances, investigations, 121's and return to work
  • Performance and quality management experience
  • Coaching and development skills
  • Used to working in a high volume, fast-paced, ever changing environment
  • Excellent written and verbal communication skills with the ability to communicate well with staff at all levels
  • Constructive approach to giving feedback and ideas to improve the customer experience

The company office is open Monday-Sunday, from 06:00am - 12:00am. It is necessary to work a shift rota of 5 days per week (1 weekend in 3 you must work at the office). Work hours are flexible, either 6am- , or 09:00am-17:30h or 13:00h-21:30h

£excellent and competitive! + Benefits

To be considered for this excellent opportunity as a Swedish speaking Customer Service Team Leader please send your CV to us.

Contact: Jonathan Grimes