Swedish speaking Customer Service Specialist

Job Description

Swedish speaking Customer Services Executive.

Fantastic opportunity to join a world class, international and highly successful export company with a starting salary of £23,500 (with the opportunity to increase after one year, subject to performance) and a great friendly, working environment!


LOCATION 

London (zone 2) 


JOB RESPONSIBILITIES

Your role as a Swedish speaking Customer Services Executive will be to ensure the needs of Swedish speaking customers are met by the organisation, meeting customer expectations and ensuring satisfaction.

Your responsibilities will include:

  • Ensure orders are processed accurately within the agreed service levels.
  • Deal directly with clients either by Phone & Email (B2B, Export)
  • Respond promptly to customer enquiries (Price, Delivery, Stock availability etc)
  • Liaise with internal departments (Purchasing, Marketing, Warehouse, Credit Control etc)
  • Communicate with external department (Couriers etc) & providing them with export/international Documents.
  • After Sale Service/care (Quality, delivery, administrative issues etc).
  • Take on more responsibilities - assisting and covering on other Customer Services Desks

CANDIDATE EXPERIENCE / SKILLS

  • Fluent Swedish and English is essential
  • Experience of customer service in a similar environment
  • Good IT Skills (Microsoft Office, Excel / Word / Power Point)
  • Knowledge of administrative procedures
  • Friendly, professional and natural telephone manner
  • Strong communication skills - verbal, listening and written
  • Ability to handle inbound & outbound calls with tact, discretion & patience
  • Problem analysis and problem-solving skills
  • Using own initiative & desire to go above & beyond of what is expected
  • Work well within a team and independently

Please apply now to be considered for this exciting opportunity!