Swedish speaking Customer Services Executive.
Fantastic opportunity to join a world class, international and highly successful export company with a starting salary of £23,500 (with the opportunity to increase after one year, subject to performance) and a great friendly, working environment!
London (zone 2)
Your role as a Swedish speaking Customer Services Executive will be to ensure the needs of Swedish speaking customers are met by the organisation, meeting customer expectations and ensuring satisfaction.
Your responsibilities will include:
- Ensure orders are processed accurately within the agreed service levels.
- Deal directly with clients either by Phone & Email (B2B, Export)
- Respond promptly to customer enquiries (Price, Delivery, Stock availability etc)
- Liaise with internal departments (Purchasing, Marketing, Warehouse, Credit Control etc)
- Communicate with external department (Couriers etc) & providing them with export/international Documents.
- After Sale Service/care (Quality, delivery, administrative issues etc).
- Take on more responsibilities - assisting and covering on other Customer Services Desks
CANDIDATE EXPERIENCE / SKILLS
- Fluent Swedish and English is essential
- Experience of customer service in a similar environment
- Good IT Skills (Microsoft Office, Excel / Word / Power Point)
- Knowledge of administrative procedures
- Friendly, professional and natural telephone manner
- Strong communication skills - verbal, listening and written
- Ability to handle inbound & outbound calls with tact, discretion & patience
- Problem analysis and problem-solving skills
- Using own initiative & desire to go above & beyond of what is expected
- Work well within a team and independently
Please apply now to be considered for this exciting opportunity!