Swedish speaking Customer Service Executive

Job Description

Swedish speaking Customer Services Executive.

Fantastic opportunity to join a world class, international and highly successful export company with a starting salary of £23,500 (with the opportunity to increase after one year, subject to performance) and a great friendly, working environment!


LOCATION 

London (zone 2) 


JOB RESPONSIBILITIES

Your role as a Swedish speaking Customer Services Executive will be to ensure the needs of Swedish speaking business customers are met by the organisation, meeting customer expectations and ensuring satisfaction.

Your responsibilities will include:

  • Ensure orders are processed accurately within the agreed service levels.
  • Deal directly with clients either by Phone & Email (B2B, Export)
  • Respond promptly to customer enquiries (Price, Delivery, Stock availability etc)
  • Liaise with internal departments (Purchasing, Marketing, Warehouse, Credit Control etc)
  • Communicate with external department (Couriers etc) & providing them with export/international Documents.
  • After Sale Service/care (Quality, delivery, administrative issues etc).
  • Take on more responsibilities - assisting and covering on other Customer Services Desks

CANDIDATE EXPERIENCE / SKILLS

  • Fluent Swedish and English is essential
  • Experience of customer service in a similar environment
  • Knowledge of administrative procedures
  • Friendly, professional and natural telephone manner
  • Strong communication skills - verbal, listening and written
  • Ability to handle inbound & outbound calls with tact, discretion & patience
  • Work well within a team and independently

Please apply now to be considered for this exciting opportunity!