Senior Translation Project Manager

Job Description

Senior Translation Project Manager. Superb opportunity to join a world leading translation and language solutions company. 



LANGUAGES
Fluent English is essential. Fluent in other European languages will be an advantage


LOCATION
Nottingham


COMPANY
Our client is a world leading translation and language solutions company.


JOB RESPONSIBILITIES
To manage and take full responsibility for the client translation programs, they wish to recruit a Senior Project Manager. You will be responsible for the day-to-day project activities within a team and ensure that production and project objectives are met including budgetary and KPI requirements. The typical job duties and responsibilities will be:

  • Define and implement metrics to achieve client satisfaction
  • Lead the effort with direct reports/Technical Services/Quality Assurance to create and maintain custom client workflows
  • Engage with key client contacts to educate them on new initiatives and process improvements
  • Provide reports on account Key Performance Indicators (KPIs)
  • Ensure ISO requirements are being met.
  • Act as point of escalation for client and project issues.
  • Manage account relationships (relevant for day-to-day activities) to enable a positive service experience.
  • Lead presentations educating clients about particular projects
  • Maintain positive client perceptions
  • Ensure client satisfaction by proactively seeking and offering solutions
  • Respond to client requests in a timely manner

SKILLS AND EXPERIENCE

  • Fluent English is essential. Fluent in other European languages will be an advantage but not essential
  • University degree in Business, English, Foreign Language, Social or Applied Sciences, or other related field. Masters or MBA a plus
  • Experience project managing / coordinating complex projects within the localization or translation industry
  • Successful customer service/account management experience
  • Demonstrated successful leadership or mentoring experience
  • Advanced computing skills, including experience with TRADOS and other translation management tools (CAT, or Computer Aided Translation tools) and publishing applications (e.g., Frame Maker, InDesign, etc.)
     

SALARY & BENEFITS
£45,000 - £50,000 (neg) and fantastic benefits.


To apply for this role as Senior Project Manager, please send your CV to us in full confidence immediately.