Italian speaking Customer Services Executive. Excellent opportunity to join a leading and well established international brand of IT, Technology and Video Gaming hardware and components.
£20,000 - £21,000 + up to 15%-20% discretionary bonus (up to c£4,000) + excellent benefits
Sunbury on Thames (Middlesex - 45 minutes direct from Waterloo)
Fluent Italian, English AND 1 other European language (trilingual ) is essential
Our global client is a world leading brand and a producer of cutting edge IT technology and video gaming components.
To manage all online and offline customer contact and interaction from their clients, they wish to recruit an Italian (and 1 other language) speaking Customer Services specialist. Your job responsibilities will include the following duties and tasks:
- Receive & record incoming calls from all EMEA customers
- Give 1st level customer technical support
- Receive incoming calls from all EMEA customers
- Identify opportunities from inbound calls by questioning the customer
- Handle Live Chats
- Work with the Account Managers to ensure smooth day-to-day running of existing accounts
CANDIDATE EXPERIENCE / SKILLS
- Fluent Italian, English AND 1 more European language (for example German, French, Spanish, Dutch but all European languages are considered) is essential - be trilingual
- Previous experience in customer service or customer support or administration
- Excellent skills in administration
- Excellent communication skills
- Excellent organizational skills
- Computer-literate with working knowledge of MS Word and Excel
- Positive work attitude
£21,000 - £22,000 + up to 10%/20% bonus (c£4,000) + excellent benefits
To be considered for this excellent opportunity to join an award winning, international business, please click the Apply Now button and send your CV to us.
Contact: Lisa Grimes