Italian speaking Customer Services Executive

Job Description

Italian speaking Customer Services Executive. Excellent opportunity to join a leading and well established international brand of IT, Technology and Video Gaming hardware and components.

SALARY
£20,000 - £21,000 + up to 15%-20% discretionary bonus (up to c£4,000) + excellent benefits


LOCATION

Sunbury on Thames (Middlesex - 45 minutes direct from Waterloo)


LANGUAGES

Fluent Italian, English AND 1 other European language (trilingual ) is essential

COMPANY
Our global client is a world leading brand and a producer of cutting edge IT technology and video gaming components.

JOB RESPONSIBILITIES
To manage all online and offline customer contact and interaction from their clients, they wish to recruit an Italian (and 1 other language) speaking Customer Services specialist. Your job responsibilities will include the following duties and tasks:

  • Receive & record incoming calls from all EMEA customers
  • Give 1st level customer technical support
  • Receive incoming calls from all EMEA customers
  • Identify opportunities from inbound calls by questioning the customer
  • Handle Live Chats
  • Work with the Account Managers to ensure smooth day-to-day running of existing accounts


CANDIDATE EXPERIENCE / SKILLS

  • Fluent Italian, English AND 1 more European language (for example German, French, Spanish, Dutch but all European languages are considered) is essential - be trilingual
  • Previous experience in customer service or customer support or administration
  • Excellent skills in administration
  • Excellent communication skills
  • Excellent organizational skills
  • Computer-literate with working knowledge of MS Word and Excel
  • Positive work attitude

SALARY
£21,000 - £22,000 + up to 10%/20% bonus (c£4,000) + excellent benefits

To be considered for this excellent opportunity to join an award winning, international business, please click the Apply Now button and send your CV to us.

Contact: Lisa Grimes