IT Support Engineer - Citrix and Office 365 preferred

  • Job Reference: 00000177-1
  • Date Posted: 7 November 2018
  • Recruiter: The Language Business
  • Location: Sunbury-on-Thames, Surrey
  • Salary: £25,000
  • Sector: IT & Telecoms
  • Language(s): English
  • Work Hours: Full Time
  • Contact: Lisa Grimes
  • Email:

Job Description

IT SUPPORT ENGINEER - global hardware brand

Sunbury on Thames, South West London (Middlesex - 45 minutes direct from Waterloo)


Our client is a world leading technology and IT hardware brand offering a fantasic work environment and amazing benefits including 24 days holiday (+ Bank Holidays), pension (6% company contribution), paid travel (up to £100 a month) and lots more including a 3.30 pm finish every Friday!!


You will be primarily responsible for installing, operating and supporting approved software and hardware systems at the client's premises to ensure that user requirements are met.

Your job responsibilities will include the following duties and tasks:

  • Installs and tests computer software and hardware systems as requested
  • Monitor, maintain and upgrade the Citrix environment
  • Setting up of laptops and desktops
  • Working with Office 365
  • Resolve all First level support requests from the IT Helpdesk system in a timely and efficient manner
  • Analyse and report on support calls within the Helpdesk system to trend underlying problems
  • Follows-up with users to ensure that the system is meeting their needs and recommends business and systems solutions to department management


  • Strong knowledge of computer systems and encryption is required including Windows OS & server, Windows-based applications and Software Imaging
  • Experience of working in a Citrix environment 
  • Experience of setting up laptops and desktops
  • Knowledge of Office 365 is a strong preference
  • Working knowledge of TCP/IP networking protocol and related utilities is preferred (e.g. ping, nslookup).
  • Working knowledge of common mail and web protocols is preferred such as IMAP, POP3, HTTP, SSL
  • Experience in desktop and laptop support is preferred

SALARY : £25,000 + discretionary company bonus (could be 10-15% of salary or more) + fantastic benefits including:

  • 24 days holiday increasing after service PLUS up to 8 Bank Holidays a year
  • Pension after two months - 6% contribution from the company
  • 75% reimbursement of travel (up to £100 a month)
  • Private medical insurance - FULLY EXPENSED BY THE COMPANY plus 50% SUBSIDY FOR PARTNER
  • Permanent health insurance
  • Gym membership (up to 50% paid for by the company)
  • Life Assurance
  • Free tea/coffee and subsidised vending
  • Cultural and subsidised lunch AND MORE!!!

To be considered for this excellent opportunity to join an award winning, international business, please click the Apply Now button and send your CV to us