German speaking Video Gaming Technical Support Advisor

  • Job Reference: 8074115
  • Date Posted: 30 December 2019
  • Recruiter: The Language Business
  • Location: South West London, London
  • Salary: £24,000 to £26,000
  • Bonus/Benefits: £24,000 - £26,000 + bonus (approx. 10% of salary / £2,500) and benefit
  • Sector: Customer Service, IT & Telecoms, Media & Entertainment
  • Language(s): German
  • Work Hours: Full Time
  • Contact: Lisa Grimes
  • Email: lgrimes@languagebusiness.co.uk
  • Telephone: 02085037766

Job Description

German speaking Video Gaming Technical Support Advisor. Excellent opportunity to join a leading and well established international technology and gaming brand to support German speaking customers with technical issues relating to all video gaming hardware. 


SALARY
£24,000 - £26,000 + bonus (approx. 10% of salary / £2,300) and excellent benefits


LOCATION
South West London / Sunbury on Thames (Middlesex - 45 minutes direct from Waterloo)


LANGUAGES

Fluent English AND German 


COMPANY
Our global client is a world leading brand and a producer of leading entertainment, video gaming and technology products


THE JOB
In order to give full technical / engineering support to their German speaking customers and users of their video gaming hardware, they wish to recruit a German speaking Video Gaming Technical Support Advisor. Your job will include the following responsibilities:

  • Respond to technical issues and product questions in English and German ( telephone conversation, email, Social media app, Chat or a web request)
  • Independently identify, troubleshoot and resolve customer issues
  • Use the CRM system to document and categorize cases accurately by gathering appropriate information
  • Maintain and update your knowledge on all products and competitor’s hardware/software products
  • Back up colleagues and the Customer Services team especially on language cover as and when required.
  • Take responsibility for specific projects.

CANDIDATE EXPERIENCE / SKILLS

  • Fluent English AND German is essential. An additional European language would be a distinct advantage. (Italian/ French/ Spanish).
  • Previous experience in providing technical support
  • A keen interest in computer gaming and gaming hardware (headsets, mice, keyboards etc.)
  • Knowledgeable in the use of iPads/ tablets, mobile phones and gaming consoles.
  • Knowledge of PC Architecture and Microsoft OS
  • Excellent communication and organizational skills with strong focus on Customer satisfaction.
  • Excellent time management, ability to prioritise your own workload and multi-task.
  • A love for the video gaming world and social media discussions about products and technology.

SALARY
£24,000 - £26,000 pa + bonus (10%, approx. £2,500) + excellent benefits including:

24 days holiday increasing after service PLUS up to 8 Bank Holidays a year
Pension after two months - 6% contribution from the company
75% REIMBURSEMENT OF TRAVEL (up to £100 per month)
Private medical insurance - FULLY EXPENSED BY THE COMPANY plus 50% SUBSIDY FOR PARTNER
Permanent health insurance
Gym membership (up to 50% paid for by the company)
Life Assurance
Free tea/coffee and subsidised vending
Cultural and subsidised lunch AND MORE!!!


To be considered for this excellent opportunity please send your CV to us straight away!

Contact: Lisa Grimes