German speaking Export Customer Service Executive

  • Job Reference: 00000358-1
  • Date Posted: 3 December 2019
  • Recruiter: The Language Business
  • Location: South West London, London
  • Salary: £24,000
  • Sector: Admin, Secretarial & PA, Customer Service
  • Language(s): German
  • Work Hours: Full Time
  • Contact: Lisa Grimes
  • Email: lgrimes@languagebusiness.co.uk
  • Telephone: 02085037766

Job Description

GERMAN SPEAKING EXPORT CUSTOMER SERVICE EXECUTIVE - 12 MONTH MATERNITY COVER CONTRACT WITH POSSIBILITY OF A PERMANENT ROLE THEREAFTER

LANGUAGES

Fluency in German is essential

LOCATION
South West London

COMPANY AND BACKGROUND
Our client is a world leading exporter of some of the world’s most recognised brands in the luxury goods industry.

JOB RESPONSIBILITIES
To join their international export team, they wish to recruit a fluent German speaking Export Customer Service Executive. Your role will be to offer full B2B support customers and will include the following duties and responsibilities:

  • Offer full support (telephone and email) to business clients in Germany, Russia and Ukraine
  • Placing customer orders for products
  • Advising customers of queries on orders and finding solutions for them
  • Dealing with customer complaints
  • Liaising with courier and freight companies
  • Monitoring the efficiency of the export operations in the territories they are responsible for
  • Providing support to the Export Sales Teams

CANDIDATE EXPERIENCE / SKILLS

  • Fluent German is essential
  • Previous telephone / email based business customer service experience
  • An excellent administrator
  • Clear and methodical in their approach
  • A clear and confident communicator
  • Effective at prioritising and able to work to deadlines and under pressure

SALARY
£24,000 pa + benefits

WORKING HOURS ARE MONDAY TO FRIDAY, ALTERNATE 8.00 - 16.00 OR 9.00 - 17.00

NB THIS IS A 12 MONTH MATERNITY CONTRACT INITIALLY WITH A GOOD POSSIBILITY OF A PERMANENT ROLE THEREAFTER

CONTACT: Lisa Grimes