German speaking Customer Services Fashion & Lifestyle Advisor

  • Job Reference: 893735
  • Date Posted: 6 September 2018
  • Recruiter: The Language Business
  • Location: Watford, Hertfordshire
  • Salary: £18,000 to £25,000
  • Bonus/Benefits: £18,000 - £19,000 + Flexible benefits - £500 + £4,800 bonus
  • Sector: Customer Service
  • Language(s): German
  • Work Hours: Full Time
  • Contact: Jonathan Grimes
  • Email:
  • Telephone: 02085037766

Job Description

Our client is successful eCommerce fashion company with a large range of fashion and lifestyle brands that are recognised and sold across the world!


To work as part of their international customer support team, they wish to recruit a German speaking Customer Services Advisor. Supporting customers by email, live chat or through social media, your role will have the following responsibilities:

  • Ensure customers queries are answered with the aim of a first time resolution
  • Ensure that queries are responded to within our agreed response time
  • Make sure best Customer Care experience is given to all customers
  • To achieve KPI’s whilst maintaining excellent quality
  • To handle customers across different platforms, including Social Media, Email and Live Chat
  • Work with your colleagues across Customer Care to identify and highlight trends in any customer queries


  • Fluency in both German and English
  • Proven previous experience in a Customer Care role (face to face or in a contact centre)
  • Good PC and typing skills
  • Excellent written and verbal communication skills
  • Ability to work in a team
  • Good attention to detail
  • Flexible to work shifts

The company office is open 24/7, 365 days a year, Monday-Sunday, from 06:00am - 12:00am. It is necessary to work a shift rota of 5 days per week (1 weekend in 3 you must work at the office). Work hours are flexible, either 6am- , or 09:00am-17:30h or 13:00h-21:30h

£18,000 - £19,000 + Flexible benefits - £500 + Night shift allowance of £4,800!

To be considered for this excellent opportunity as a German speaking Customer Service Advisor please send your CV to us.

Contact: Jonathan Grimes