German speaking Customer Services Fashion & Lifestyle Advisor

  • Job Reference: 893735
  • Date Posted: 6 September 2018
  • Recruiter: The Language Business
  • Location: Watford, Hertfordshire
  • Salary: £18,000 to £25,000
  • Bonus/Benefits: £18,000 - £19,000 + Flexible benefits - £500 + £4,800 bonus
  • Sector: Customer Service
  • Language(s): German
  • Work Hours: Full Time
  • Contact: Jonathan Grimes
  • Email: jgrimes@languagebusiness.co.uk
  • Telephone: 02085037766

Job Description

COMPANY BACKGROUND
Our client is successful eCommerce fashion company with a large range of fashion and lifestyle brands that are recognised and sold across the world!


JOB RESPONSIBILITIES

To work as part of their international customer support team, they wish to recruit a German speaking Customer Services Advisor. Supporting customers by email, live chat or through social media, your role will have the following responsibilities:

  • Ensure customers queries are answered with the aim of a first time resolution
  • Ensure that queries are responded to within our agreed response time
  • Make sure best Customer Care experience is given to all customers
  • To achieve KPI’s whilst maintaining excellent quality
  • To handle customers across different platforms, including Social Media, Email and Live Chat
  • Work with your colleagues across Customer Care to identify and highlight trends in any customer queries

CANDIDATE EXPERIENCE / SKILLS

  • Fluency in both German and English
  • Proven previous experience in a Customer Care role (face to face or in a contact centre)
  • Good PC and typing skills
  • Excellent written and verbal communication skills
  • Ability to work in a team
  • Good attention to detail
  • Flexible to work shifts

WORK HOURS
The company office is open 24/7, 365 days a year, Monday-Sunday, from 06:00am - 12:00am. It is necessary to work a shift rota of 5 days per week (1 weekend in 3 you must work at the office). Work hours are flexible, either 6am- , or 09:00am-17:30h or 13:00h-21:30h

SALARY
£18,000 - £19,000 + Flexible benefits - £500 + Night shift allowance of £4,800!


To be considered for this excellent opportunity as a German speaking Customer Service Advisor please send your CV to us.

Contact: Jonathan Grimes