German speaking Customer Service Coordinator

  • Job Reference: 804512
  • Date Posted: 17 July 2019
  • Recruiter: The Language Business
  • Location: South West London, London
  • Salary: £22,000 to £26,000
  • Sector: Customer Service
  • Language(s): German
  • Work Hours: Full Time
  • Contact: Lisa Grimes
  • Email: lgrimes@languagebusiness.co.uk

Job Description

German speaking Customer Service Coordinator. Excellent opportunity to join a leading and well established international technology brand to support all German speaking business customer with day to day product orders.

SALARY
£22,000 + bonus (approx. 15%) and excellent benefits

LOCATION
South West London / Sunbury on Thames (Middlesex - 45 minutes direct from Waterloo)

LANGUAGES
Fluent German and English is essential

COMPANY
Our global client is a world leading brand and a producer of technology products

JOB RESPONSIBILITIES
To support all of their German speaking business customers with day to day product order situations, they wish to recruit a German speaking Customer Service Coordinator. Your job responsibilities will include the following duties and tasks:

  • Receive incoming telephone calls, emails and live chats from all German speaking customers
  • Manage the email database ensuring that a 24 hour response is achieved.
  • Manage product requests from distributors, resellers and endusers from the EMEA region
  • Learn about products and apply the right procedures and replacement products when processing requests
  • Manage special product requests from Technical Support
  • Provide regular and timely updates to customers
  • Work closely with key accounts
  • To perform other duties as assigned

CANDIDATE EXPERIENCE / SKILLS

  • Fluent German is essential
  • Previous experience in customer service or customer support or administration
  • Excellent skills in administration
  • Excellent communication skills
  • Excellent organizational skills
  • Computer-literate with working knowledge of MS Word and Excel
  • Positive work attitude

SALARY
c£22,000 + bonus (15%, approx. £3,000) + excellent benefits

To be considered for this excellent opportunity to join an award winning, international business, please click the Apply Now button and send your CV to us.

Contact: Lisa Grimes