German speaking Customer Service Advisor

  • Job Reference: 8356223
  • Date Posted: 14 November 2018
  • Recruiter: The Language Business
  • Location: Watford, Hertfordshire
  • Salary: £18,000
  • Sector: Customer Service, eCommerce & Social Media
  • Language(s): German
  • Work Hours: Full Time
  • Contact: Jonathan Grimes
  • Email: jgrimes@languagebusiness.co.uk
  • Telephone: 02085037766

Job Description

COMPANY BACKGROUND
Our client is successful eCommerce fashion company with a large range of consumer good and brands that are recognised and sold across the world

JOB RESPONSIBILITIES
To work as part of their international customer support team, they wish to recruit a German speaking Customer Service Advisor. Supporting customers by email, live chat or through social media, your role will have the following responsibilities:

  • Ensure German speaking customers’ queries are answered
  • Ensure that queries are responded to within our agreed response time
  • Make sure best Customer Care experience is given to all customers
  • To achieve KPI’s whilst maintaining excellent quality
  • To handle customers across different platforms, including Social Media, Email and Live Chat

CANDIDATE EXPERIENCE / SKILLS

  • Fluency in both German and English
  • Proven previous experience in a Customer Services job
  • Good PC and typing skills
  • Excellent written and verbal communication skills
  • Ability to work in a team
  • Good attention to detail
  • Flexible to work shifts

WORK HOURS
The company office is open 24/7, 365 days a year, Monday-Sunday, from 06:00am - 12:00am. It is necessary to work a shift rota of 5 days per week (1 weekend in 3 you must work at the office). Work hours are flexible, either 6am- , or 09:00am-17:30h or 13:00h-21:30h

SALARY
c£18,000 + £bonus for night shifts! + Amazing benefits:

  • Amazing offices and great culture
  • 25 days holiday plus one extra day for your birthday
  • Subsidised canteen
  • Huge staff discount and regular sample sales
  • Life Insurance, medical care etc

To be considered for this excellent opportunity as a German speaking Customer Service Advisor please send your CV to us.

Contact: Jonathan Grimes