French speaking Customer Services Executive

Job Description

French speaking Customer Services Executive. Fantastic opportunity to join a world class, international and highly successful export company with a starting salary of up to £23,500 (with the opportunity to increase to £25,000 pa after one year, subject to performance) and a great friendly, working environment!


SALARY 

Up to £23,500 pa (with the opportunity to increase to £25,000 pa after one year, subject to performance) + fantastic benefits


LOCATION 

London


JOB RESPONSIBILITIES

Your role as French speaking Customer Services Executive will be to ensure the needs and wants of French speaking customers are met by the organisation, meeting customer expectations and ensuring satisfaction and your responsibilities will include:

  • Ensure orders are processed accurately within the agreed service levels.
  • Deal directly with clients either by Phone & Email (B2B, Export)
  • Respond promptly to customer enquiries (Price, Delivery, Stock availability etc)
  • Liaise with internal departments (Purchasing, Marketing, Warehouse, Credit Control etc) 
  • Communicate with external department (Couriers, Treatment Centres etc) & providing them export/international Documents.
  • After Sale Service/care (Quality, delivery, administrative issues etc).
  • Take on more responsibilities - assisting and covering on other  Customer Services  Desks

CANDIDATE EXPERIENCE / SKILLS

  • Fluent French and English is essential
  • Experience of customer service in a similar environment 
  • Good IT Skills (Microsoft Office, Excel / Word / Power Point)
  • Knowledge of administrative procedures
  • Friendly, professional and natural telephone manner
  • Strong communication skills – verbal, listening and written
  • Ability to handle inbound & outbound calls with tact, discretion & patience
  • Problem analysis and problem-solving skills
  • Using own initiative & desire to go above & beyond of what is expected
  • Work well within a team and independently


WORKING HOURS

Monday to Friday 9.00 - 17.00, or 8.00 - 16.00 with one hour for lunch


To be considered for this opportunity as French speaking Customer Services Executive, please click the Apply Now button and send your CV to us