Dutch Speaking Customer Specialist Advisor

  • Job Reference: 893694
  • Date Posted: 4 July 2018
  • Location: Watford, Hertfordshire
  • Salary: £22,000
  • Sector: Customer Service
  • Language(s): Dutch
  • Work Hours: Full Time
  • Contact: Jonathan Grimes
  • Email: jgrimes@languagebusiness.co.uk

Job Description

Our client is successful eCommerce company with a large range of consumer good and brands that are recognised and sold across the world

To work as part of their international customer support team, they wish to recruit a Dutch speaking Customer Specialist Advisor. Supporting customers by email, live chat or through social media, as well as assisting with content translation, your role will have the following responsibilities:

  • Ensure Dutch speaking customers queries are answered with the aim of a first time resolution
  • Ensure that queries are responded to within our agreed response time
  • Ensure the best Customer Care experience is given to all customers
  • Achieve KPI’s whilst maintaining excellent quality
  • Handle customers across different platforms, including Social Media, Email, Live Chat
  • To handle high-level customer escalations


  • Fluency in both Dutch and English
  • Proven previous experience in a Customer Care role (face to face or in a contact centre)
  • Good PC & typing skills
  • Excellent written and verbal communication skills
  • Able to work in a team
  • Good attention to detail
  • Flexible to work shifts

The company office is open 24/7, 365 days a year, Monday-Sunday, from 06:00am - 12:00am. It is necessary to work a 37.5 hour week on a shift rota of 5 days per week (1 weekend in 3 you must work at the office). Work hours are flexible, either 6am- , or 09:00am-17:30h or 13:00h-21:30h