Dutch, German, French or Spanish speaking Customer Service Advisor

  • Job Reference: D49887
  • Date Posted: 24 May 2018
  • Location: Colchester, Essex
  • Salary: £18,304
  • Sector: Customer Service
  • Language(s): German, Dutch, Spanish, Dutch, French, German, Spanish
  • Work Hours: Full Time
  • Contact: Jonathan Grimes
  • Email: jgrimes@languagebusiness.co.uk

Job Description

Our client is a world leading Health, Sports and Fitness eCommerce company

JOB RESPONSIBILITIES 
In order to support, by telephone and email, their Dutch, German, French or Spanish speaking Customer customers, they wish to recruit a Dutch, German, French or Spanish speaking Customer Service Advisor. The exciting job will include the following duties and responsibilities:

  • Managing customer queries via telephone, email and live chat on a day to day basis
  • Updating customer's orders and accounts via online and in-house databases
  • Checking and amending live orders were appropriate
  • Liaising with couriers via telephone and web regarding customer's deliveries
  • Delivering a first-rate customer service experience in all cases
  • Keeping emails up to date with a response time of 1 hour
  • Continuously achieving team KPI targets for telephone calls, customer satisfaction and coaching
  • Assisting the UK customer service team at peak times

CANDIDATE EXPERIENCE / SKILLS

  • Fluency in either Dutch, German, French or Spanish
  • Enthusiastic and positive personality
  • Experience of customer service - all forms of customer service are considered - business, retail, hotel, hospitality and restaurant etc.
  • Ability to communicate professionally via telephone and email
  • Strong team player and flexibly in regards to working hours
  • Ideally have your own transport as office location is not very close to public transport

SALARY, WORKING HOURS 
£18,304.00 per annum / £8.80 per hour ) + increase after 6 months, 1 year and 2 years. The working week is 40 hours, Monday-Friday. Sometimes you have to work on a Saturday or Sunday but this is not very often.