Dutch, German, French or Spanish speaking Customer Service Advisor

  • Job Reference: D49887
  • Date Posted: 24 May 2018
  • Recruiter: The Language Business
  • Location: Colchester, Essex
  • Salary: £18,304
  • Sector: Customer Service
  • Language(s): German, Dutch, Spanish, Dutch, French, German, Spanish
  • Work Hours: Full Time
  • Contact: Jonathan Grimes
  • Email: jgrimes@languagebusiness.co.uk

Job Description

Our client is a world leading Health, Sports and Fitness eCommerce company

In order to support, by telephone and email, their Dutch, German, French or Spanish speaking Customer customers, they wish to recruit a Dutch, German, French or Spanish speaking Customer Service Advisor. The exciting job will include the following duties and responsibilities:

  • Managing customer queries via telephone, email and live chat on a day to day basis
  • Updating customer's orders and accounts via online and in-house databases
  • Checking and amending live orders were appropriate
  • Liaising with couriers via telephone and web regarding customer's deliveries
  • Delivering a first-rate customer service experience in all cases
  • Keeping emails up to date with a response time of 1 hour
  • Continuously achieving team KPI targets for telephone calls, customer satisfaction and coaching
  • Assisting the UK customer service team at peak times


  • Fluency in either Dutch, German, French or Spanish
  • Enthusiastic and positive personality
  • Experience of customer service - all forms of customer service are considered - business, retail, hotel, hospitality and restaurant etc.
  • Ability to communicate professionally via telephone and email
  • Strong team player and flexibly in regards to working hours
  • Ideally have your own transport as office location is not very close to public transport

£18,304.00 per annum / £8.80 per hour ) + increase after 6 months, 1 year and 2 years. The working week is 40 hours, Monday-Friday. Sometimes you have to work on a Saturday or Sunday but this is not very often.