Customer Service Coordinator

  • Job Reference: 80541
  • Date Posted: 31 July 2019
  • Recruiter: The Language Business
  • Location: Gerrards Cross, Buckinghamshire
  • Salary: £23,000
  • Sector: Admin, Secretarial & PA, Customer Service
  • Language(s): English
  • Work Hours: Full Time
  • Contact: Jonathan Grimes
  • Email: jgrimes@languagebusiness.co.uk
  • Telephone: 02085037766

Job Description

Customer Service Coordinator. Fantastic opportunity for a Customer Service Coordinator to join a leading translation company and develop key client relationships across the world.



COMPANY AND BACKGROUND

Our client is an international and very successful translation company.


JOB RESPONSIBILITIES

To join the international translation department, they wish to recruit a Customer Service Coordinator. Your role as speaking Customer Service Coordinator is to improve the service and experience received by customers and will include the following duties and responsibilities:

  • Recording customer orders and enquiries and communication to the correct internal team
  • Correspondence with client (written and spoken) surrounding orders
  • Providing price quotations for customers
  • Supporting the Head of Customer Care
  • Resolving feedback issues and recording complaints with root cause analysis of complaints

CANDIDATE EXPERIENCE / SKILLS

  • Fluent English is essential
  • Experience in Customer Service / Care role
  • Good self-organisation
  • Excellent interpersonal skills
  • Ability to work independently and as part of a larger team
  • Good prioritization skills
  • Outstanding written and spoken communication skills

SALARY
£23,000 + benefits ( Private Healthcare Pension and life assurance scheme)


To be considered for this opportunity as Customer Service Coordinator, please click the Apply Now button and send your CV to us